Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

TEXCORE however will not accept returns against purchases that have been made incorrectly. 

RETURNS FOR RETAIL AND WHOLESALE ORDERS

All returns must be postmarked within five (5) days of the receipt date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@texcoreusa.com to obtain a RETURN MERCHANDISE AUTHORIZATION (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

TEXCORE

ATTN: RETURNS

RMA#

5211 Pacific Blvd.

Huntingtion Park, CA 90021

USA

Please note you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

To start a return, contact us at info@texcoreusa.com.

Customer must shoulder the shipping for the return. Once the return has been received, you will be refunded for the product cost only. Shipping is non-refundable.

CLAIMS FOR WHOLESALE ORDERS

If you have received a roll for your order and there is a shortage or damage, all claims must be accompanied with a cutting ticket.

Please send an email to info@texcoreusa.com with your order number and cutting ticket.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note

• A 20% restocking fee will be charged for all returns less than 60yards.
• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@texcoreusa.com